IT Professional with more than 10 years of experience in INGO’s & multinational company. Experienced in IT service Management, IT End User Support, System Administration & Computer Networking, I am an open-minded individual and restless until I found solution to a problem. I have strong technical skills as well as excellent interpersonal skills in IT and related areas.
Consult on IT system implementation and ensure proper use Conduct field visits for on-the-job training and troubleshooting Supervise field sites, addressing any IT system issues Deploy updated operating systems and software, ensuring system integration Report bugs, issues, and improvement requests to relevant stakeholders Serve as the main point of contact for all IT-related inquiries Provide user training and support on IT systems
Provide IT support for staff across hardware, software, and network issues Maintain and secure network systems, servers, and ICT equipment Manage IT equipment inventory and user support tasks
Provide 1st & 2nd line support for IT systems (hardware/software, servers, ERP) Manage incidents and requests, ensuring resolution within SLAs Administer LAN/WAN, Windows Server, and ERP systems (SAP) Perform system upgrades, software patches, and remote support Oversee IT equipment inventory and ensure proper delivery
Administering Windows Server 2016/2019, Active Directory, DHCP, DNS, and Hyper-V. manage Office 365 services including Teams, Outlook, and SharePoint, along with system and application implementation. SCCM administration, user account management, and supporting Single Sign-On with Multi-Factor Authentication (MFA). implement backup/recovery policies, and configure security and distribution groups in Active Directory.
Skilled in managing, administering, and supporting IT systems across on-premise, remote, and cloud environments. Adept at optimizing operations to reduce costs, enhance performance, and improve user satisfaction. Key competencies include: Overseeing IT infrastructure services, including data centers, networking, and security operations. Managing user accounts, resource access, and secure network credentials for employees. Ensuring infrastructure security through threat detection, timely patching, and vulnerability management. Supporting and maintaining data center installations, including UPS, air conditioning, and surveillance systems. Troubleshooting LAN/WAN networks, servers, and security systems to resolve emerging issues. Leading IT vendor management for timely, cost-effective service delivery. Mentoring and guiding IT teams to maintain high performance and alignment with business goals.
IT Infrastructure Professional & Full Stack Developer with expertise in cloud technologies, resilient systems, virtualization, disaster recovery, and software development. Known for delivering efficient IT solutions and scalable applications aligned with business goals.
LET'S BUILD SOMETHING GREAT TOGETHER
Addis Ababa, Ethiopia